Online Portal
Our easy to use interface allows you to login and control your business calls from any web enabled device. Setup phones and staff correctly with the best features to efficiently answer calls. At the click of a button your updates are saved and activated on the phone system.
Voicemail is your digital answering machine, but unlike a normal answering machine you can hear your messages from almost anywhere and not only from a land line but also from your mobile phone, from the Internet and even by email.
Music on Hold
Research tells us that if you play the right music to your customers whilst they’re on hold, they will wait longer. It also shows that customers associate your brand with the music that you play them – so choose it wisely!
Call Forwarding
Change the destination number that you forward to any time that you like, you can forward calls from any UK or international number.
Auto Attendant
Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.
Mobile Twinning
Mobile Twinning pairs your mobile with your office extension
Time of Day Routing
The main function of Time of Day Routing is its ability to transfer and route incoming calls based on the time of day that they’re received. In the case of multiple office locations, you can set your Time of Day Routing feature to ring different offices during specific times of the day
Hunt Groups
A call group which routes calls to multiple users dependent one the ring type selected. Silver (1), Gold (3), Platinum (5).
Black/White Lists
This free call forwarding feature allows you to create lists by area code. The two lists are black (blocked phone numbers) and white (accepted phone numbers). Anyone calling from an area code on the black list will be unable to reach your local or toll free phone number. Anyone calling from the permitted area codes on the white list will be able to place the call and reach you. Furthermore, you can accept or block specific phone numbers.
Phone Directory
A conference room is a great way to reduce travelling costs, by allowing employees to dial in and hold a conference call.
Call Monitoring
Call Queues
A call queue group is a basic simultaneous Hunt Group with the ability to queue up to 25 calls at network level should all users be engaged. Each Call Queue Group can be customised with its own welcome and comfort message as well as it’s own hold music, and has the added capability of a user breakout.
IVR Menus
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and Dual-tone multi-frequency (DTMF) tones input via keypad.

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